Q & A

Q?I have a job that was accidentally sold on a shoestring… Help!
A.

That should be no problem – let us know what the budget actually is and there is probably something we can do to get it done.

Q?How do I appoint you for my project?
A.

Thats easy! Just fill in the form on the ‘contact’ page, or just drop us a mail or give us a call. Generally a scope of works and some kind of design is all that is needed for an initial quotation. We may choose to perform a free site survey prior to quoting, or otherwise, you’ll generally have your price within 36 hours. A purchase order is all that’s required to get us moving.

Q?What if something goes wrong?
A.

Programming works, though generally 100% working at handover and never needing any other attention, are covered by a one year guarantee against bugs affecting the core use of the system. If something critical crops up, though there is no set SLA, we will typically attend almost immediately to put it right. We take reputation and our responsibility to the industry very seriously so you can be assured of support after handover and during system use.

Q?Where is the split between what you deem “Small Works” and a normal “Specialist” project
A.

Generally this comes down to equipment and control panels. If your control panel is not a touchscreen, typically your job would be deemed as small works and thus attract a lower tier price. There are a few exceptions to this rule, mainly involving Crestron MPC wall panels which are (unless your project is very simple) always considered to need specialist attention. However by contrast, AMX Novara keypads are considered to be small works. Obviously non programming hands-on AV works (such as audio commissioning or site service support) are billed at the Small Works rate. As individuals we overlap the workload, so no matter what tier the job is, typically mobilisation can happen extremely quickly.

Q?Can you work for me on a day rate?
A.

Yes, absolutely, though typically we will need to fix an end date in order to protect the bookings of other clients. Usually clients prefer a fixed rate as it protects their budget.

Q?Who owns your source code?
A.

Prior to appointment, full terms and conditions are issued. These include a stipulation that essentially the person paying the bill ends up owning the source code once payment is settled in full. The only condition from a copyright and IPR perspective is that we require the source code to only be used in conjunction with the client that work was done for. So for example, if a similar room is being considered at a site, you are free to use code we have already written on that site to build it. You would not be permitted to take the code we sell you for one project and rework it for another project. Obviously we’d always hope that you’d stick with us (we keep your source on file for you for a guaranteed five years, in likely in reality much longer) but if not, then it is not going to cause you a problem.

Q?What is your target market?
A.

We work and have experience of all markets. Corporate and Residential projects seem to be particularly prevelant, but doing meeting rooms and multi room home systems are only part of the story. Not every job can be pigeon-holed exactly, but we have competed successful projects in many markets – aside from Residential and Corporate – including MOD, Retail, Leisure, Houses of Worship, Maritime, Education and Staging. We can generally adapt to any environment.

Q?What kind of jobs do you do?
A.

There is no set preference. Just by virtue of how the market is, we’re most often asked to program AMX or Crestron systems. That’s our bread and butter and what the company has been doing best since 2006. However, our teams are able to take on any other flavour of AV programming, be it Extron, RTI, old Pronto or anything else. If you fancy running something a bit out-of-the-ordinary past us, get in touch.